Telenor Pakistan has formed a strategic alliance with Convex Interactive to introduce Telenor Engage, a unified communication system designed to help companies manage customer interactions and communications.
The signing took held on August 25, 2022, during the 22nd ITCN Asia Conference in Karachi, with representatives from both organizations present.
Telenor Engage, a one-of-a-kind platform in the industry founded by Telenor Pakistan and driven by Convex Interactive’s assistance, unites both organizations’ common objective of bridging the gap between business and user.
The platform will assist teams in managing customer relationships, providing customer care and support, multichannel customer communication, and gathering consumer insights.
Telenor Business clients will get access to a comprehensive set of customer interaction channels, allowing companies to send rich, branded messages through WhatsApp and other digital platforms.
“Telenor Pakistan is in the forefront of launching above connectivity innovative solutions to make Pakistan companies future ready!” remarked Omer Bin Tariq, Chief Business Officer, Telenor Pakistan. Businesses now require a direct communication route with their end consumers, allowing them to connect in a cohesive fashion.”
“Unified Communication as a Service (UCaaS) provides a cost-effective solution in which users are supplied with the tools required to effectively make their voices heard,” he said.
“In today’s continuously developing digital world, when one has various alternatives, keeping your client content and satisfied is essential for your company to flourish,” stated Aamir Irfan Siddiqui, CEO of Convex Interactive.
“With Telenor Engage, a UCaaS platform, organisations can build engaging and meaningful conversations utilising a single unified platform, elevating customer engagements,” he said.
Telenor Engage will provide businesses with an always-on, instant response for typical enquiries and FAQs through dynamic chatbots, regardless of working hours or agent availability.
Furthermore, it will enrich messages with multimedia photos, documents, music, video, and location attachments for a more seamless communication experience that goes beyond text-only limitations and language limits.
Customers will be engaged with targeted offers, timely promotions, and special discounts to promote brand awareness, conversions, and customer loyalty while boosting ROI and resolving complaints and concerns more quickly and effectively.
Businesses may also reach out to their consumers through their chosen communication channels while gaining critical information about their employees’ performance and customer happiness, all due to the use of UCaaS.
