The Pakistan Telecommunication Authority sets minimum Internet speed for customers. It is changing the rules for broadband internet, which will make it faster for many people in Pakistan (PTA). The telecom regulator went to this year’s Consumer Conference and, among other things, talked about how fast the internet is in Pakistan.
According to the PTA, the minimum broadband internet speed in Pakistan should be 4Mbps, up from 256 kbps, and you should get 80% of your advertised internet speeds. If you have a 10Mbps connection, for example, you should always get at least 8Mbps speed. If it is lower than that, you have the right to complain to PTA.
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This should speed up the internet in many parts of the country, especially in rural areas where download speeds are slow. So, if your Internet Service Provider (ISP) calls itself a “broadband” ISP, you can now file a complaint with PTA if they give you less than 4Mbps.
This change will also help people whose internet speeds are less than 80% of what they could be. It’s not clear if it only affects download speeds or if it affects both downloads and uploads.
A lot of PTCL customers don’t get the speeds they were promised, but there may finally be a way out for them.
You can tell PTA about a problem by going to their website and clicking on “Consumer Complaints.” Here is where you can fill out your online complaint form.
It will ask for your personal information and the kind of complaint you want to make. You can also call PTA’s customer service centre at 0800-55055 to make a complaint. It’s open every day of the week from 9 a.m. to 9 p.m.
